Privacy Notice

1. Who controls your information
2. The information we collect
3. Cookies
4. How we protect your Information
5. The legal ground to process your personal data
6. How we share your information
7. Your rights
8. Links to other websites
9. Changes to our privacy notice

1. Who controls your information

Paperspokes Kft. (hereinafter Paperspokes, we, or us)
Address: 8360 Keszthely, Fodor 13, Hungary
Email address: hello@paperspokes.com
Company registration number: 20-09-074754
Companies register: Budapest Court as Court of Registration (Hungary) (Fővárosi Törvényszék Cégbírósága)
VAT registration number: HU25342879
Authorised representative: Milan Goretity
Phone number: +36305256711

2. The information we collect

We may collect and use the following data about you:

Information you give us:

  • when you register on our website
  • when you shop on our website
  • when you subscribe to our newsletter
  • when you follow us on social media

Information we collect about you. With regard to your use of our Services we may automatically collect the following information:

  • technical information (your login information, browser type and version, browser plug-in types and versions, operating system etc.)
  • information about your visit on our website (products you viewed or searched for, methods used to browse away from the page etc.)
  • Information how you interact with our emails (when you you read it, which links you click etc.)

Information we receive from other sources:

  • When you use service providers to pay your order (the banks you use to transfer money to us will provide us with your bank account details, PayPal will tell us your address etc.)
  • Information that you indirectly distribute to us when you contact us through social media

3. Cookies

We use cookies to distinguish you from other users. This helps us to provide you with a good experience and also allows us to improve our Services. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Notice.

4. How we protect your Information

To maintain the accuracy of the personal data we process, to prevent unauthorized access and ensure the lawful use of your data, we have both implemented appropriate physical, technical, and administrative measures. For instance, we use SSL protocols to protect the transmission of your personal data online, credit card details will be converted into encrypted codes and all your data will be stored on secure servers accessible only to such employees and subcontractors of the data controller who need to know such data for the due and lawful performance of their duties and who are bound by strict confidentiality obligations.

5. The legal ground to process your personal data

Online purchase

We will use your personal data to manage your purchase online at paperspokes.com by processing your orders and returns via our online services and send you notifications of delivery status or in the event of any problems with the delivery of your items. We will also use your data in order to handle complaints and warranty matters for products.

If you provide us with the Personal Data of third parties, you shall be responsible for having informed them and obtained their consent for these details to be provided for the purposes indicated in the corresponding sections of our Privacy Notice and Cookies Policy.

We will process following categories of personal data:

  • Family name
  • Surname
  • E-mail address
  • Shipping address
  • Billing address
  • Phone number
  • Order information
  • Purchase history

Payment: We do not store your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

The processing of your personal data is necessary for us to fulfill the service of managing and delivering the order to you.

If you are a registered user, we will keep the data as long as you are an active customer, and do not delete them.

We have a legal obligation to use your personal information to make invoice for your purchases and store them for 5 years.

Submitting product review

Users can review the products on our website. To review the product, you need to enter your name and email address. Your IP address is stored for security reasons.

We will process following categories of personal information:

  • Name
  • Email address
  • IP address

The processing of your personal data is based on your consent, we will keep them until you withdraw your consent.

Newsletter subscription

We will use your personal data to send you marketing offers, information surveys and invitations through e-mails, text messages, phone calls and postal mail.

We will process following categories of personal information:

  • Name
  • Email address
  • Which newsletter you opened, what links you clicked

The processing of your personal data is based on your consent, we will keep them until you withdraw your consent.
You can opt out from our newsletter by clicking on the “unsubscribe” link in our newsletters.

Browsing our website

  • How you navigate and what you click on our website
  • Purchase history

The processing of your personal data is based on your consent, and we store them until the cookies expire, or you erase them from your computer. You can choose to disable cookies, or to receive a notification each time a new cookie is sent to your computer or mobile device.

Contacting our customer service

We will use your personal data to manage your queries, to handle complaints and warranty matters for products and technical support matters through e-mail, our chat function, telephone and through social media. We may also contact you if there is a problem with your order.

We will process any information you provide to us, including the following:

  • Family name
  • Surname
  • Email address
  • Shipping address
  • Billing address
  • Phone number
  • Purchase history
  • Order history
  • Payment history
  • Previous communication with our customer service

The processing of your personal data is based on our legitimate interest.

6. How we share your information

Data provided to others is only intended to enable our company to fulfill its service obligation towards you. Such partners are logistics, delivery and delivery service providers, customer service providers, financial organizations, anti-fraud organizations, technology providers.

We may disclose your personal information to third parties:

Billing:
Octonull Kft.
1085 Budapest, József körút 74. I. em. 6., Hungary
VAT: HU25073364
http://billingo.hu

Bookkeeping:
Bács-Balance Bt.
székhely: 6500 Baja, Nyírfa utca 11. Hungary
VAT: HU25069392

Delivery service providers:

DPD
1158 Budapest, Késmárk u. 14/B. Hungary
VAT: HU13034283
http://dpd.com

Fedex
http://fedex.com

Financial service providers:

OTP Bank Nyrt.
1051 Budapest, Nádor utca 16. Hungary
http://otpbank.hu

PayPal (Europe) S.à r.l. et Cie, S.C.A.
22-24 Boulevard Royal L-2449, Luxembourg.
https://paypal.com

Hosting:

Intronet Kft
1137 Budapest, Radnóti Miklós utca 11. Fsz. 2. Hungary
VAT: HU13127600
http://intronet.hu

Mail:

Google Inc. (Gmai)
Mountain View, California, USA
https://gmail.com

Direct Marketing:

MailChimp
675 Ponce de Leon Ave NE, Suite 5000 Atlanta, GA 30308 USA
http://mailchimp.com

Google Inc (Google Analytics)
Google Inc., Mountain View, California, USA
https://analytics.google.com

Facebook Inc. (Facebook Pixel)
Menlo Park, California, USA
https://www.facebook.com/business/learn/facebook-ads-pixel

Transfers outside the EEA

It is sometimes necessary for us to transfer your information to the third parties that are based outside of the European Economic Area. In these cases, we ensure that both ourselves and our partners take adequate and appropriate technical, physical and organizational security measures to protect your data. We also ensure we have appropriate contractual protections in place with these third parties.

7. Your rights

Right to access:
You have the right to request information about the personal data we hold on you at any time. Contact us and we will provide you with your personal information via email.
We will notify you within 30 days of the submission of the request.

Right to portability:
Whenever we process your personal data, by automated means based on your consent or based on an agreement, you have the right to get a copy of your data transferred to you or to another party. This only includes the personal data you have submitted to us.

Right to rectification:
You have the right to request rectification of your personal data if the information is incorrect, including the right to have incomplete personal data completed.

Right to erasure:
You have the right to erase any personal data processed by us at any time except for the following situations:

  • you have an ongoing matter with Customer Service
  • you have an open order which has not yet been shipped or partially shipped
  • you have an unsettled debt with us, regardless of the payment method
  • if you are suspected or have misused our services within the last four years
  • if you have made any purchase, we will keep your personal data in connection to your transaction for bookkeeping purposes for 5 years

Your right to object to processing based on legitimate interest:
You have the right to object to processing of your personal data that is based on our legitimate interest. We will not continue to process the personal data unless we can demonstrate legitimate grounds for the process which overrides your interest and rights or due to legal claims.

Your right to object to direct marketing:
You have the right to object to direct marketing, including profiling analysis made for direct marketing purposes. You can opt out from direct marketing by following the instruction in each marketing emails.

Right to restriction:
You have the right to request that we restricts the process of your personal data under the following circumstances:

  • if you object to a processing based our company’s legitimate interest, we shall restrict all processing of such data pending the verification of the legitimate interest.
  • if you have claim that your personal data is incorrect, we must restrict all processing of such data pending the verification of the accuracy of the personal data.
  • if the processing is unlawful you can oppose the erasure of personal data and instead request the restriction of the use of your personal data instead
  • if We no longer needs the personal data but it is required by you to defend legal claims.

How can you exercise your rights

We take data protection very seriously and therefore we have dedicated customer service personnel to handle your requests in relation to your rights stated above. You can always reach them at hello@paperspokes.com.

If you consider us to process your personal data in an incorrect way you can contact us. You also have the right to raise a complaint to a supervisory authority.
You can contact the Hungarian National Authority for Data Protection and Freedom of Information for any personal data complaint (1125 Budapest, Szilágyi Erzsébet fasor 22/C.,Hungary, mailing address: 1530 Budapest, Pf.: 5., email: ugyfelszolgalat@naih.hu, http://www.naih.hu/general-information.html).

8. Links to other websites

When you click on links on our website, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

9. Changes to our privacy notice

If we change our privacy policies and procedures, we will post those changes on this page. If we make any changes to this Privacy Notice that materially change how we treat your personal information, we will endeavor to provide you with reasonable notice of such changes, such as via prominent notice on our website or to your email address of record, and where required by law, we will obtain your consent or give you the opportunity to opt out of such changes.

Age of consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

Questions

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at hello@paperspokes.com or by mail at Paperspokes, 8360 Keszthely, Fodor utca 13. Hungary

May 24, 2018

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