FAQs

Product FAQ

Infos to the products

There is the video about how you can assemble the parts to a super light XOXO crate.

Link here!

You have to fix the crates to your own carrier (luggage) rack (not included). It can be a front or rear rack. We will send you instructions and one pair of metal mounting brackets. It is easy, you only need a hex key (Allen key) and pliers.

Fixing ZIGZAG (view from below):

The crate can be fastened to most metal front and rear luggage rack using the supplied metal mounting brackets (one pair). It can’t be fastened to plastic racks.

XOXO is only 250 grams, and we ship it flat packed so the shipping price is much lower. In the SPOTTY you can rearrange the shock cords, in XOXO they are fixed. XOXO is made of plywood.

We are not sure. Although Spotty crate looks beautiful, it is too heavy to most bicycles, and manufacturing it is very difficult. If we see that there is a high demand for this crate we will restart manufacturing it.

You can choose the colours of the shock cords, and dark and light version of the crate. We plan to manufacture coloured crates as well in the future. Email us about this.

The crates have got a natural oil treatment (against rain) so the surface is not good for painting.

Crates were created on purpose to use them outdoors. The material of the crate is durable wood (XOXO: plywood, ZIGZAG, SPOTTY: ash) with special oil covering, all the accessories are waterproof, stand up to the elements, even if it is rain or sun. But please do not store the crates outside during bad weather.

During manufacturing the crates get a special oil coat, which helps to make them waterproof. We advise to rub the surface with linseed oil once a year to keep this waterproof layer.

Webshop FAQ

Infos to the order and payment

Shipping prices

We ship worldwide, but in our webshop you can order only to European countries, and USA, and some territories of Canada and Australia (Vic, NSW). If you want to order to other country please contact us.

Hungary:  6 Euro (or free Local pickup in Budapest)

Europe Zone1: 19 Euro / order
(Austria, Belgium, Croatia, Czech Republic, Germany, Lithuania, Netherlands, Poland, Romania, Slovakia, Slovenia, Switzerland)

Europe Zone2: 24 Euro / order
(Bulgaria, Denmark, Estonia, France, Ireland, Italy, Latvia, Lithuania, Luxembourg, Sweden, UK)

Europe Zone3: 31 Euro / order
(Bosnia and Herzegovina, FInland, Greece, Norway, Portugal, Serbia, Spain)

USA, Canada:

  • ZIGZAG, SPOTTY: 37 Euro / crate
  • XOXO: 19 Euro / crate

Australia (NSW, Victoria):

  • ZIGZAG, SPOTTY: 55 Euro / crate
  • XOXO: 19 Euro / crate

We need 1-3 business days to dispatch your order, and shipping takes 3-5 business days, so usually you will receive your order in 3-6 business days.

Yes, we will email you the tracking number.

Pre-order items on pre-order are not in-stock at the time of purchase. This means it will take a bit longer than usual to ship out to you. Please check individual pre-order product details for approximate shipment dates. If you order other items along with a pre-order piece, your entire order will be put on hold until your pre-order item is ready.

You can pay via PayPal (and credit card payment) or direct bank transfer.

Only for local pickup.

Sure, you can return the products within 30 days. Please read our Return policy about this.

Start typing and press Enter to search

Shopping Cart